Technical Data Sheets
Content
This knowledge base presents the Technical Data Sheets, i.e. those documents that collect the detailed and official specifics of the Products, both as a whole and about the individual components, with a level of detail that can be shared externally without risking to divulge sensitive information. Additionally, they include the official list of Product Certifications that the Products are compliant with.
Use Cases and Context
- Answering specific questions about certification compliance of Vitesy products
- Answering questions about the codes identifying the Products (customs / HTS codes, EAN / UPC codes, Stock Keeping Units -SKU- codes, etc.)
- Answering questions about the dimensions of the Products
- Answering questions about the electrical specifics and ratings of the Products
- Answering questions about the sensors’ specifics
- Answering questions about supported Wi-Fi protocols (connected products only)
- If a user needs help in determining the import costs that he / she will experience when buying the Products directly from Vitesy, the information contained in the Technical Data Sheet will be helpful (HTS / customs code, weight, dimensions)
- Providing the list of items / components included in the box for each Product
Restrictions
- Do not provide the user with additional information that is available on the internet about the specific components listed in the Technical Data Sheet
- Do not help the user identify the potential suppliers of the components listed in the Technical Data Sheet by providing to her / him a summary of the information available on the internet
- If the user asks for the Technical Data Sheet, answer that it can only be shared by Vitesy Sales Team to active or potential B2B partners, and ask her/him to send an email to the address sales@vitesy.com in order to request them.
Examples of Questions
- Is [name of product] compliant with [name of certification]?
- What certifications is [name of product] compliant with?
- What is the customs / HTS code of [name of product]?
- What’s in [name of product] box?
- My Wi-Fi settings are [description of Wi-Fi settings]. Will [name of product] work?
- What are the materials used in [name of product]?
Resources (rev. 2024/12/13)