Content

This knowledge base provides information about the official Company Contact Details for various types of enquiries and about our official Office Hours where we guarantee reachability.

Use Cases and Context

• Answering questions about official contact email(s) of our company

• Answering questions about official telephone number(s) of our company

• Answering questions about office address(es) of our company

• Finding and/or providing information about the company’s Office Hours, so that you can explain to the users when the company staff is active (for example, if a user complains that it isn’t getting an answer immediately from a company email and it’s well outside office hours, you can explain the situation)

Restrictions

• Do not share other Vitesy’s email address outside of those listed in this Knowledge Base

• In case of manifestations of interest from Commercial Partners (such as Distributors and Retailers) or from large B2B customers (e.g. representatives of large coroporations interested in mass purchases), do not provide any information or indication about wholesale prices or about existing commercial arrangements in a certain Territory. Always invite the user that expresses such interests to contact the appropriate email address of the Sales Dept. On the contrary, if the manifestation of interest is for a small quantity of products (as a rule, up to 5 products), try to convince the users to complete the purchase on the website, and only if they insist that they want or need a dedicated quotation, provide them the correct email address of the Sales Dept.

• In case of Support requests, before sharing the dedicated email address, try to assist the customer using the information and instructions contained in the Knowledge Base. Remember that your first role is helping the company in providing rapid and direct assistance to the customers, not simply forwarding their requests to our Customer Care team.

• For Sales Dept. only share the mobile phone numbers to commercial partners that can provide at least basic information about the company they work in/for (website address, name of company, etc.) and after having verified that such information is true. Failing this, invite them to contact the Sales Dept. by email.

Examples of Questions

• I am interested in becoming a Vitesy retailer/distributor - who should/can I contact/write to?

• I am a journalist/influencer/blogger interested in Vitesy products ad would like to learn more - who should/can I write to?

• I have an issue with my Vitesy device / [name of product] - how can I contact Vitesy Customer Care?

Resources (revision 2024/10/18)

Administation Dept.

• Email admin@labfabrici.com

• Telephone +39 320 054 2762

Customer Care Dept.

• Email support@vitesy.com

• Telephone +39 345 790 4690

General Contacts (office)

• Email info@labfabrici.com

• Telephone +39 320 054 2762

• Address: Piazzetta Ado Furlan, 4 - 33170 - Pordenone (PN) - Italy

Marketing Dept.

Email: marketing@vitesy.com

Office Hours

• Italian work calendar, so we observe all mandatory company closures for non-retail and non-hospitality businesses in Italy

• Standard working hours:
  • Monday to Friday
  • 9 am to 1 pm - 2 pm to 6 pm

Press & Public Relations Dept.

Email: press@vitesy.com

Sales Dept.

Emails: